1. SnapCall Support
  2. Zendesk
  3. 1 - General Informations
Help Center 1 - General Informations 2 - How to enable & manage your SnapCall subscription on Zendesk

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2 - How to enable & manage your SnapCall subscription on Zendesk

If you're here, this probably means you have already installed SnapCall for Messaging to your Zendesk account and are ready to launch voice, video & screen sharing calls right inside Zendesk Chat, Messaging, and Sunshine Conversations. So let's go and see how to enable & manage an active subscription of SnapCall on Zendesk!! 🚀

  1. How to activate your subscription to SnapCall services during the free trial.
    1. On your Zendesk instance, click on the SnapCall dashboard button on the left column
      Capture_d_e_cran_2022-03-17_a__17.03.42.png

    2. On the opened page, click on the Billing section
      Capture_d_e_cran_2022-03-17_a__17.04.02.png

    3. The details of your subscription plan are displayed in this open section. Then click on the Payment methods button. 
      Capture_d_e_cran_2022-03-17_a__17.04.16_copie.png

    4. On this new page, your payment methods already registered will appear. To add a new one, click on the (+) button on the top right of the interface. 
      Capture_d_e_cran_2022-03-17_a__17.04.34.png

    5. On the interface displayed, add all the relevant billing information, the credit card, and click on the Save button. 
      Capture_d_e_cran_2022-03-17_a__17.04.48.png

      Good Job! You enable your access to SnapCall services! Enjoy! 

      If you need any help regarding its use, you can check this section of our help center. 

  2. How to access your invoices, and download them
    1. On your Zendesk instance, click on the SnapCall dashboard button on the left column
      Capture_d_e_cran_2022-03-17_a__17.03.42.png

    2. On the opened page, click on the Billing section
      Capture_d_e_cran_2022-03-17_a__17.03.42.png
    3. The details of your subscription plan are displayed in this open section. Then click on the Invoices button. 
      Capture_d_e_cran_2022-03-17_a__17.04.16.png
    4. On the displayed page, you can have a quick overview of your invoices, inspect them in detail, or download them if you prefer. 
      Capture_d_e_cran_2022-03-17_a__17.05.11.png

 

Do you have any questions? Want to share some feedback? We're more than happy to discuss this with you. Drop us a message via support@snapcall.io and we'll get back to you soon! 💌