SnapCall on LiveChat iOS app

If you're here, this probably means you have already connected your LiveChat account to SnapCall and are ready to try calling one of your customers. πŸš€  

 So let's go and see how to launch a call on the LiveChat for iOS app! πŸ“± 

πŸ‘‰ If you haven't connected to SnapCall yet, here's how to do it.

 

❗IMPORTANT: Make sure you've already done a call on the laptop/desktop browser version prior to trying to do it on the mobile app. 

 

Let's have a look at the global experience: 

 

Set-up and use:

1. You need first to open the LiveChat iOS application.

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2. Start the process by picking the customer from the waiting queue. 

You have to click on the β€œPick from queue” button to do so.

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3. On the active chat conversation, click on the three dots button in the top right corner.

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4. Then to initiate the video call, click on the β€œSend a call invitation” option in the dropdown menu.

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5. The first time (meaning the first time you launch a call from the smartphone after having done it already on the laptop), you’ll have to allow the use of SnapCall on the app. To do so, click on the β€œAllow” button

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6. The calling card is sent to the customer. The call is initiated on your side.

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7. Check the steps of the customer side in realtime with the 3 technical messages.

Calling card received, waiting for microphone authorization, call presenting

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8. Answer the call by clicking on the blue button on the call notification

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9. Once the call started, enable your own video by clicking on the related button

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10. You know that your own video is enabled by checking the live return of your camera in the top right corner

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11. While your video is enabled (top right corner), customer can enable his own video

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12. In order to show a product or the inside of the store to the customer, click on the switch button to flip to the back camera of your device.

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13. Thanks to iOS 15, you can improve microphone quality. To do so, swipe to access the control center of the iPhone, and click on the microphone setting

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14. Choose the best option according to your situation/preference

You can choose between the standard mode, the voice isolation mode or the large spectrum mode.

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15. Also thanks to iOS 15, you can add blur to your video if you want/need. From the control center (step 13 of this tutorial), click on the β€œEffect video” button

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16. Choose then to enable it or not regarding your situation/preference.

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17. Once you've finished with the customer, to hang up, click on the "Hang up" button

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All set! You just switched from chat to a voice conversation with your customer with just a couple of clicks πŸ˜‰ in case you need more information on how SnapCall + LiveChat works, click here.

 

Do you have any questions? Want to share some feedback? We're more than happy to discuss this with you. Drop us a message via tiago@snapcall.io and we'll get back to you soon! πŸ’Œ