Managing third-party browser cookies for SnapCall app

Depending on your browser security settings, you might see the following error message when launching SnapCall from within LiveChat, Zendesk or Intercom integrations.

screenshot_cookies.png

 

This is because SnapCall runs partially at your Livechat, Zendesk or Intercom domain (visible in the address bar) and partially at snapcall.io. Depending on your browser, you can edit the settings to allow this. SnapCall use cookies for authentication purposes only.

 

Editing third-party settings for Chrome

The simplest solution is to change the browser setting back to the default. However, keep in mind that this is a browser-wide setting and could have security implications. Alternatively, can also set up your browser to make an exception for SnapCall.

Below are instructions for both options.

Option 1: Allowing all cookies

To allow all cookies across the whole web, including on SnapCall:

  1. Open Google Chrome’s settings page (chrome://settings).
  2. Click on Privacy and Security.
  3. Under Privacy, click Cookies and other site datas.
  4. Under Cookies, select the Allow all cookies option.

Screenshot_2021-07-23_at_14.37.40.png

Option 2: Adding an exception

  1. Open Google Chrome’s settings page (chrome://settings).
  2. Click on Privacy and Security.
  3. Under Privacy, click Cookies and other site datas.
  4. Under Site that can always use cookies, click Add  (depending on your Chrome version).
  5. Enter [*.]snapcall.io to allow cookies for SnapCall app.

Screenshot_2021-07-23_at_14.38.08.png

 

Editing third-party settings for Safari

Unfortunately, Safari currently doesn’t allow exceptions by website at this time. To allow cookies on third-party websites, follow these steps:

  1. Open Safari’s preferences: Safari > Preferences.
  2. Go to the Privacy tab.
  3. Uncheck Prevent cross-site tracking.

Screenshot_2021-07-27_at_15.51.32.png

 

Safari iOS :

  1. Open Safari’s preferences: settings > safari.
  2. Disable Prevent cross-site tracking.

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