Sending user data to Aircall
In this article, we want to show how user data from your website or mobile app is sent to Aircall.
Once a registered user (you have some information, such as first and last name, email address, etc., about them) launches a call via the SnapCall button on your website or mobile app, the call rings on the Aircall number – valuable user data is provided to your team.
There's no setup you have to do to receive user data on Aircall – if you collect it on your side, we'll transfer it to the Aircall console automatically.
🎥 Check out how SnapCall integration with Aircall and the data transfer works in this short video.
Here's how receiving user data on Aircall looks like when the call is incoming:
Here's how the user data on Aircall looks like when your team picks up the call:
Receiving valuable user data (such as first and last name, location, URL of the page from which the customer is calling, email address, and the items in their shopping cart) allows your team to save time on identifying the problem that a customer is calling about or the product that your prospective buyer is looking to purchase. Also, getting on a call right inside your website or app helps create trust, and provide a great customer experience.
How do I start?
SnapCall provides you an opportunity to try our technology entirely free for 14 days. Create an account and start your free trial. In case you need any assistance, reach out to our team via firstname.lastname@example.org