Using SnapCall and Zendesk Talk at the same time

 

Using both SnapCall and Zendesk Talk?

 

SnapCall_and_Zendesk_Talk.png

 

No need to worry about calls coming at the same time from these two channels:

  • If you are on a digital call, our system detects you are using SnapCall and automatically disables Zendesk Talk until the call is finished.
  • If you are on a Zendesk Talk call, our system detects that and automatically disables SnapCall for the time of the call.

 

Wonder what happens when SnapCall and Zendesk Talk calls are coming in and your team cannot handle all the load right away?

A queue of waiting customers forms, so once one of the agents finishes a call, they receive a call that has been launched first by the customer. Therefore, you don't have to do any additional work to manage these channels in great quality!

 

How do I start with SnapCall?

SnapCall provides you an opportunity to try our technology entirely free for 14 days. Create an account and start your free trial. In case you need any assistance, reach out to our team via support@snapcall.io.