- What is SnapCall?
- How does SnapCall work?
- What is a call button?
- Where can customers launch calls from?
- Where can I receive calls from customers?
- Receiving calls via website or app with WebRTC
- Is SnapCall GDPR compliant?
- Best practices of SnapCall Client's deployment
- All About SnapCall IP Addresses
- How to troubleshoot issues with SnapCall
Receiving calls via website or app with WebRTC
What is WebRTC and why it's important?
WebRTC (Web Real-Time Communication) is a technology that provides web browsers and mobile applications with real-time communication (RTC) possibility. WebRTC allows audio and video communication to work inside web pages or apps without any additional technology implementation needed.
WebRTC technology is important because it makes SnapCall digital calls available on your website!
Digital calls from a browser on desktop 💻
WebRTC technology is supported on these web browsers.
If your customers are using Internet Explorer, the digital call button won't appear on your website due to this browser not supporting WebRTC. But if your customer is using Edge (based on Chromium since January 2020), a new version of Internet Explorer, they won't have any issue launching a digital call.
This means that more than 95 % of your customers will be able to launch a digital call from their primary browser!
Digital calls from a browser on smartphones and tablets 📱
If your customer is calling from a mobile browser for iOS they'll be able to launch a digital call from Safari browser only, due to WebRTC technology not being available on Google Chrome, Firefox or Edge for iOS.
But there's no need to worry – most of iOS customers are using Safari as their primary mobile browser and are therefore able to launch digital calls from there!
If your customer is calling from a mobile browser for Android they'll be able to launch a digital call from Google Chrome, Firefox, Samsung Internet and Opera for Android.
This means that practically all of your Android customers will be able to launch a digital call from their primary mobile browser!
Digital calls from your app
WebRTC technology is embedded in our SDK, so digital calls can be launched from all applications without any limitations. This means your customers will never have any problem calling you from an app! 😉
How do I start with SnapCall?
SnapCall provides you an opportunity to try our technology entirely free for 14 days. Create an account and start your free trial. In case you need any assistance, reach out to our team via firstname.lastname@example.org.