What happens when a customer wants to open another page during the call

 

This is the guide no. 1, explaining website browsing possibilities during the call, in case SnapCall widget is embedded on a website.

 

We know that your customers might need to visit another page while in call. Therefore, we're making sure the call is maintained even if the user navigates from a launched call window.

 

 

Before we start, it's important to keep in mind that there are two main types of websites out there:

  • websites, where each page is developed and processed as a separate one;
  • websites, built on a Single Page Application (SPA) principle, where only the different content is loaded, and the mainframe of the website stays the same in all pages.

 

1. A classical website, where each page is developed and loaded as different one

 

 A customer wants to open another page while in a call

Once the call is launched from your website, our system detects that your customer is in a call. In case the customer presses on a link in your website, automatically displayed pop-up, informing that the link will be opened in a new tab, will appear.

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If the customer presses the OK button, the call remains on the same page and the link that the customer has clicked on would open in a new tab. If the customer closes the pop-up by pressing the X, the call will continue, and the link won't be opened in a new tab.

This way, your customer doesn't lose a call they launched and can browse the website at the same time. 👍

 

 A customer wants to refresh the page or close a tab

If your customer is in a call and decides to refresh or close the page, from which the call has been launched, our system automatically displays a browser notification, informing that the call will be cut in case the customer decides to leave the page.

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If a customer clicks on Stay, the digital call continues, and the page is not refreshed/closed. If a customer clicks on Leave, the call is cut, and the page is refreshed/closed.

 

 

2. Single Page Application website

A customer wants to open another page while in a call

If the call is launched from your website and the customer wants to visit another page on the website, they'll be taken to the chosen page, and call will be maintained in the background of Single Page Application. This is one of the critical advantages of the SPA, as it allows customers to interact with the page without the ongoing call being cut off.

 

 A customer wants to refresh the page or close a tab

In case your customer is in a call and decides to refresh or close the page, just like in the example with the classical website, our system automatically will display a browser notification, informing that the call will be cut in case the customer decides to leave the page.