Others questions.
- How to filter calls?
- What is the 'status' of calls?
- What is a call 'attempt' ?
- What is a 'picked up' call?
- What is a 'missed' call?
- What is a 'dropped' call?
- How can I see the customer's data of each call?
- What happens when I reach the limit of my plan?
- How can I see the call 'ratio' of each call button?
- How to export my calls data?
What is the 'status' of calls?
The Call status enables you to understand the status of the call and the legs involved in it. With call status, you can understand where the call is connected to and who picked it.
The following are the call statuses with their description:
|
Picked up calls |
The agent has answered the call and connected to the caller. |
|
Missed calls |
The agent did not answer the call. The waiting time of the caller was higher than 10 seconds. |
|
Dropped calls |
The agent did not answer the call. The waiting time of the caller was below 10 seconds. |
|
Call attempts |
The user clicked on the call button but didn't accept the micro access. The call was not initiated. |
How do I start with SnapCall?
SnapCall provides you an opportunity to try our technology entirely free for 14 days. Create an account and start your free trial. In case you need any assistance, reach out to our team via support@snapcall.io