On your dashboard you have the availability to sort all your past calls according to different criteria.
Go to your History sub-menu of your Calls menu, you can see all your calls and you can filter them regarding:
DATE: Select specific date or certain period of time
CALL STATUS: Select one or several call status
- Picked up calls
- Missed calls
- Dropped calls
- Call attempts
RATE: Select the call rating(s) you want
AGENTS: Select a specific agents or team
CLIENTS: Select a specific client
BUTTONS: Select calls from a specific button
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