- How to filter calls?
- What is the 'status' of calls?
- What is a call 'attempt' ?
- What is a 'picked up' call?
- What is a 'missed' call?
- What is a 'dropped' call?
- How can I see the customer's data of each call?
- What happens when I reach the limit of my plan?
- How can I see the call 'ratio' of each call button?
- How to export my calls data?
How to filter calls?
On your dashboard, you have the availability to sort all your past calls according to different criteria.
Go to your History sub-menu of your Calls menu, you can see all your calls and you can filter them regarding:
DATE: Select a specific date or a certain period of time
CALL STATUS: Select one or several call status
RATE: Select the call rating(s) you want
AGENTS: Select a specific agents or team
CLIENTS: Select a specific client
BUTTONS: Select calls from a specific button
How do I start with SnapCall?
SnapCall provides you an opportunity to try our technology entirely free for 14 days. Create an account and start your free trial. In case you need any assistance, reach out to our team via firstname.lastname@example.org