Others questions.
- How to filter calls?
- What is the 'status' of calls?
- What is a call 'attempt' ?
- What is a 'picked up' call?
- What is a 'missed' call?
- What is a 'dropped' call?
- How can I see the customer's data of each call?
- What happens when I reach the call limit of my plan?
- How can I see the call 'ratio' of each call button?
- How to export my calls data?
What is a 'picked up' call?
This is the definition of a picked up call: The user launched the call and the agent has answered the call. He was connected to the caller.