How to add Zendesk agents to a SnapCall button?
For each button you can easily create a queue – if the first available agent doesn't reply after 10 seconds, the call goes to the next available agent and so on.
It's super easy to add agents to a SnapCall button! 😉
1. Once you have downloaded the SnapCall app from the Zendesk Marketplace, the SnapCall widget will appear for all the agents in your workspace. Each agent has a unique Agent ID.
2. Go to your SnapCall dashboard and click on the Edit button in the Agents' section.
3. Insert either the email address or the Agent ID of the agent(s) you want to add in the queue of this button.
How do I start with SnapCall?
SnapCall provides you an opportunity to try our technology entirely free for 14 days. Create an account and start your free trial. In case you need any assistance, reach out to our team via firstname.lastname@example.org.